Customer Service
David Morgan has been a family owned and operated business since 1962. From the start we have offered a selection of items which reflects our personal experience and interests. Our aim is to bring you distinctive high quality items at prices that give outstanding value. Check our quality, check our values -- you will not be disappointed. David Morgan |
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Hours
Our hours are 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, Saturdays in November and December. We are closed major holidays. We can be reached by email at [email protected].
Guarantee of Satisfaction
As always, we stand behind our goods. Any item found unsatisfactory on inspection should be returned in unused condition within 90 days with all tags for replacement or full refund of product price. Special orders, books and DVD's may be returned only if defective or not as specified.
For Your Assistance in Ordering from David Morgan
Orders can be placed online, by telephone, fax or mail. We ship promptly from
our office and warehouse facility in Bothell, Washington. Goods are normally
shipped within one business day of receiving your order. If an item is temporarily
out of stock, we will inform you of the expected delay. Your credit card will
not be charged until your order is shipped. [Offline Order Form (pdf)]
If you are looking for a specific item, use our Advanced Search to quickly locate by item number, keyword or description.
Online Orders
Orders may be placed through our secure online catalog here at www.davidmorgan.com.
If you have any questions about your online order, our email address is [email protected].
Telephone Orders/Inquiries
We are available to take your orders during our normal working hours of 9:00
a.m. to 5:00 p.m. Pacific Time, Monday through Friday. For telephone orders
or inquires our toll-free number is 1-800-324-4934. If calling from within
the Greater Seattle area, Canada or abroad the number is (425) 485-2132.
Fax Orders
Our fax is available to take your orders 24 hours a day, seven days a week.
Please use our offline order form (pdf) and retain
it as your record. The fax number is (425) 486-0224.
Payment
Payment can be by MasterCard, Visa, Discover, American Express, check or money
order (in U.S. funds). If paying by credit card, please ensure that your credit
card billing address is entered correctly. Billing address errors can prevent
us from obtaining authorization and hence can delay your order. Fax and telephone
orders must be paid by credit card. If you are ordering by fax or mail and charge
to a credit card, please sign the order form where indicated and enter your
complete card number, CVV number and expiration date.
Sales Tax
Purchases sent to any address within the State of Washington must include State
Sales Tax of 9.5%. Sales tax is not required for purchases sent to other states,
Canada or abroad.
Handling Charge
To help defray handling and shipping cost, there is a charge of $9.00 on all
shipped orders. This handling charge covers standard delivery within the
United States and handling and standard delivery on your first exchange (if needed.)
Standard Delivery Within the United States
Most orders will be received within 3 to 5 days of placing the order. We ship
by USPS Priority Mail and UPS. All orders to Hawaii and Alaska are shipped by
Priority Mail. [Shipping, Expected
Delivery Times]
Expedited Shipments
We offer expedited delivery by air of in stock items when this service is essential. The cost for this service is calculated during the checkout process, where you can select the shipping option that suits you best. Please place your order by 11:00 a.m. Pacific Time so that we may ship your order the same day. Orders are shipped Monday through Friday. Delivery will be one (Overnight Air) or two (Second Day Air) business days later. This service is not available to APO/FPO addresses, P.O. Boxes and some rural areas. [Shipping]
Please note
* Most customers find our standard delivery is prompt and cost effective.
* Additional time should be allowed over holidays.
* Standard delivery to some rural areas may take longer.
* Errors and discrepancies in billing addresses and order information can increase
the order processing time.
International Shipments
We are pleased to fill orders shipped outside the US (including
Canada). International shipments are charged our normal handling fee of $9.00 plus
the actual shipping and insurance costs. Allow 1 to 4 weeks for delivery
to most countries. Duties and taxes will be collected at the time of delivery,
if required. Orders delivered outside the US are shipped by UPS Worldwide
Express or USPS Express Mail International. Jewelry may need to be shipped
by USPS First Class International Registered to comply with international
regulations between the US and your country. We calculate the shipping charges
online during the checkout process. [Shipping]
Please note: We are only able to ship some of our products internationally by adhering to the strict US Fish and Wildlife Service export inspection procedures. These restrictions include kangaroo leather products (no shipments outside the US), crocodile leather products (no shipments outside the US) and jewelry (no shipments to Australia.)
Gifts
For your convenience, any items purchased as gifts will at your request be sent
directly to your friends. You will be given an opportunity to enter a gift
ship to address and gift message during the checkout process. When we ship a gift, we include a gift invoice with the shipment which gives the donor's name, address and gift message. No prices are shown on the gift invoice.
Gift Certificates
When you wish to send a gift but are unsure of style, color or size, one of
our personalized gift certificates can provide the answer. Order online,
or send us the name and address of the recipient and the amount you wish to
give ($25.00 minimum), together with any note or message you wish us to include.
We will send the personalized gift certificate and our catalog directly to the
recipient. There is no handling charge nor sales tax for gift certificates.
Gift Certificates can be redeemed by telephone, fax or mail at this time. If
you wish to use a gift certificate for an online order, place your online order
in the normal manner, then telephone, fax or mail us your gift certificate number.
Any price difference can be paid using our normal methods of payment.
Catalogs
If you live in the United States, and would like a copy of our print catalog,
please sign in/register with us, indicating you'd like to receive our catalog,
or complete our catalog request form. The
catalog is free to anyone living in the United States. If you live outside
the United States, we will gladly send you a copy of our print catalog
but have to charge our normal handling charge of $9.00. To order a copy
to be mailed outside the US, please select the David
Morgan Print Catalog, then complete
the order process.
Retail Store
If you are in the Seattle area, we invite you to visit our store. We carry more
items in our store than we are able to show in either our print or online catalogs.
The store is located with our office and warehouse facilities in Bothell, Washington,
just off Interstate 405. [Directions]
Guarantee of Satisfaction
We stand behind our goods. Any item found unsatisfactory on inspection should
be returned in unused condition within 90 days with all tags for for replacement
or full refund of product price. Special orders, books, DVDs and videos
may be returned only if defective or not as specified.
Returning Merchandise
If you wish to return any merchandise for exchange or refund, please complete
the steps listed under Returns & Exchanges so that we may respond promptly. Refunds for returns and exchanges will be made by credit card credit or check, depending upon the original method of payment. [Returns & Exchanges, Returns/Reorder Form, Repacking Your Akubra]
Privacy
We treat our online customers and visitors with the same respect and care we've
treated all our customers for the more than 45 years we've been in business.
We do not sell or rent our customers' mailing addresses or email addresses.
All online orders are placed through our secure server, and the information
needed to process the orders is kept confidential. For more information please
refer to our Privacy Policy.
Comments
We appreciate your feedback. We can be contacted by email at [email protected] or by phone or mail:
David Morgan
11812 North Creek Parkway N., Suite 103
Bothell, WA 98011
USA
1-800-324-4934
(425) 485-2132 • Fax: (425) 486-0224